Firewall and Anti-virus Software
Our dealing interface uses various types of Java applet and client-side script during its operation. However, these functions may be disabled by certain firewalls and anti-virus software.
The following information details the settings we recommend in order to run our interface, and may be useful if you are experiencing problems. If these problems persist, please call our Helpdesk on 1800 601 700 and we will be pleased to help in person.
Zone Alarm, Black Ice Defender, McAfee Personal Firewall
These should not affect the interface.
Zone Alarm Pro
1. Open your Zone Alarm Pro main menu. There are three main items in the centre of the window: Cookies, Ad Menu and Mobile Code
2. Click on the Custom button next to Cookies and a new window will appear
3. Make sure 'Block 3rd Party Cookies' checkbox is unchecked
4. Click on the 'Ad Menu' tab at the top of the window
5. Make sure that the 'Pop up/Pop under' checkbox is unchecked
6. Click on the 'Mobile Code' tab at the top of the window
7. Make sure the following checkboxes are all unchecked
a) Block javascript
b) Block scripts
c) Block Embedded Objects
d) Block MIME type integrated objects
PC-Cillin 2000
Open the main PC-Cillin from the programs menu and a new window will open. Select Webtrap from the menu on the left hand side, and then check 'Enable Web Security' on the right hand side of the window and 'Prompt for action' under the 'Action when malicious programs are found' section.
Norton Internet Security 2002
1. Open the main console window
2. From the left hand menu select Personal Firewall, then Personal Firewall Settings
3. On the right hand side click Custom Level
4. A new window with three pulldowns will appear. Set them as follows:
a) Personal Firewall: High - Block Everything
b) Java Applet Security: Medium - Prompt Me Each Time
c) Active X Control Security: Medium - Prompt Me Each Time
5. From the left hand menu select Privacy Control
6. On the right hand menu check the Enable Privacy checkbox and move the slider beneath it to medium
Norton Antivirus
1. Select status from the left hand menu
2. Set the following options on the right hand side of the window
a) Auto protect - on
b) Email scanning - on
c) Script blocking - off
McAfee Privacy Service
1) Select Options from the left hand menu
2) Click on the Cookies tab
3) Add www.igindex.com.au to the accept cookie websites
4) Close the service
Please note
These are the settings we recommend you use in order to run our dealing interface. We cannot be held responsible for any problems arising from any other sites you enter with these settings.
We make every effort to keep this information up-to-date, but you may find more recent updates on the vendors' own product sites.
Any Questions?
Freecall 1800 601 700
Please see contact page for support/trading lines
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