|
Below is a list of commonly asked questions regarding spread betting with IG Index.
A. When you open an account, one of the dealers in our Melbourne office will be assigned to you. They will be able to answer all your questions. If they are not available when you call, any of our other dealers will be delighted to take your bets. Our Melbourne office is normally open from Monday to Friday, 08.00-18.00. At other times, calls will be automatically transferred to our dealers in London. (Don't worry, you will only pay your usual call charge!) A. Naturally we make every effort to ensure that all details are correct. However, if the statement fails to arrive or you disagree with its contents, please contact your dealer as soon as possible. If you receive your statements by email, this should be no later than one day after you receive your statement or, if later, two business days after the date on which your statement was emailed to you. If you receive your statements by post, please contact your dealer no later than one day after you receive your statement or, if later, five business days after the date on which the statement should have been received by you. We record all phone calls, so we can check the details quickly provided you have made a note of the date and time of the original call.
A. If you are going on holiday and have positions open, you must make arrangements to keep in touch with IG Index. This is so we can alert you if there are sudden market movements which mean we require extra margin. You must also be able to get money to us as quickly as if you were at home. Q. Can IG Index give me trading advice?A. No. We are an execution-only service. Q. Does IG charge commission?A. No. We do not charge commission or any other dealing fees. We make most of our profit from our dealing spread. For all our bets the price at which you can 'buy' is slightly higher than the price at which you can 'sell'. Q. Does IG take all the risk itself?A. No. We trade in the underlying markets to hedge bets made by our clients. That is how we ensure our financial situation is protected. It also means that, unlike conventional bookmakers, we are perfectly happy if a client has a big win. We will normally have made slightly more on our hedging transaction than the client has won from us. Q. Why do I have to provide personal financial information when I open an account?A. We have to be confident, in your interests and ours, that you are able to meet any losses you incur. Any personal financial information you provide to us will be kept in accordance with Australia' s privacy legislation by IG Group plc. IG will hold such personal information on a database, where it will be used to maintain and develop our relationship with you. We will not disclose your information without your consent except: where the information is needed within the IG group for operational reasons in connection with your account, to any persons who provide a service to us, who have agreed to keep your information strictly confidential, or where we are required or permitted to do so by law. You have a right to access your personal records held on our files, by making a written request to: The Privacy Officer, Q. How can I increase the size of my account?A. Simply tell your dealer the new limit you require and, once we have received the necessary evidence of ability to pay, we should be able to increase your account limit. For more information on any of these questions, please read our Product Disclosure Statement. Any Questions?Freecall 1800 601 700 |
Special Offers |